3nwan · Help & guides

Your next step, explained.

From your first sign-in to managing a listing. Choose your role, then find the task you need.

Buttons depend on your role, approval status and enabled services. This guide does not change your permissions. Screenshots show sample screens.

During the free launch period nothing is charged and paid promotions are not offered; this guide describes how billing works once payments open.

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Accept your Billing invitation

Your agency invites you to its own wallet and invoices, not platform administration.

Open the agency invitation sent to your email. Set a password for a new account or accept the invitation using your existing account.
Sign in through the Listing Portal and complete the professional terms when prompted. Verify the agency name before handling its finances.
If the link expires, ask the agency to resend it and use the latest email rather than creating another agency account.

The invitation must be accepted before agency access is granted. Do not share another team member’s login.

Accept your Billing invitation — Example screen · select to enlarge. Buttons may differ by role and account status.

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Know what your Billing role can do

Your workspace is Wallet / Billing and Support for your agency only.

Use Wallet / Billing for credits, subscription information and invoices. Use Support when the displayed figures or a payment need investigation.
Ask the agency owner or manager for listing, broker or team changes. These are not Billing-user actions.
Check your current agency before viewing or exporting an invoice. Access does not extend to other agencies.

Missing listing or broker tabs are expected for this role. Billing access is not an internal platform-staff account.

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Read the wallet and make an available payment

Credits fund promotions; subscription fees cover broker seats. Read them separately.

Review available and reserved credits. Reserved credits are not available to spend again. Check the current package prices and subscription details.
Use Buy credits or Manage subscription billing only when offered. Follow the secure card-payment screen, then return and check the resulting status.
If payment looks incomplete, inspect the current status and invoice before paying again. Contact Support with the payment or invoice reference, never your card number.

Free launch or disabled payments can hide checkout actions. Subscription estimates are not collected payments. A suspended broker may retain a billable seat until removal.

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Find, print and download invoices

The Invoices tab shows only your agency’s invoices with filters and pagination.

Open Wallet / Billing → Invoices. Use All, Paid, Unpaid or Overdue and the page controls to find the invoice.
Open the invoice and confirm the agency, number, amount and status. Use Download PDF or the print view to keep a copy.
Keep the agency’s Invoice / finance email current in Wallet / Billing. If a download is blocked by the browser, try View and Print / Save as PDF, then report the button issue to Support.

Invoices are due on issue. Overdue is the unpaid subset past that issue time, not a separate extra charge. Printing or downloading does not change payment status.

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Maintain your profile and ask for help

Your personal sign-in and the agency’s invoice email are different settings.

Use the profile menu to update your own available contact details. Agency business-profile changes belong to the owner or manager.
Confirm a login-email change using the message sent to the new address. Use the professional sign-in page for forgotten-password help.
Open Support and include the invoice reference, date, exact message and what you tried. Read the send confirmation; replies go to your account email.

Never send card details, passwords or reset links. If you lose agency access, ask the owner to check your membership rather than creating a new agency.

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